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I am a self-employed IT Service Management (ITSM) Consultant. With a strong background in IT service delivery and management, I specialize in helping organizations optimize their IT operations. I work closely with clients to assess their existing ITSM processes and develop tailored solutions to enhance efficiency and customer satisfaction. My expertise lies in implementing ITSM frameworks, such as ITIL, to streamline operations and reduce downtime. With a passion for IT service excellence, I bring valuable insights and hands-on experience to businesses seeking to improve their ITSM practices.