About

About Me

Daniel Friedrich

Welcome to my professional space! My name is Daniel Friedrich, and I am a dedicated ITSM consultant with over eight years of experience in the field. I began my journey as an IT Consultant in a corporate setting before embarking on my freelance career in 2023. My expertise lies primarily in IT Service Management, where I specialize in taking on 2nd and 3rd level support roles, particularly in Service Manager and Micro Focus SMAX environments.

I have a solid foundation in IT, having completed my training as a Fachinformatiker in Application Development. Throughout my career, I have acquired various certifications, including ITIL and specific Micro Focus training for SMAX, which have equipped me with the skills necessary to tackle a wide range of IT challenges.

Services Offered

I provide comprehensive ITSM consulting services, focusing on supporting large enterprises and external ITSM service providers. In addition to my ITSM consultancy work, I also offer maintenance and support for WordPress sites and Windows servers, catering to small and medium-sized enterprises. I pride myself on my ability to communicate clearly and effectively with my clients, ensuring that expectations are aligned and responsibilities are understood.

Work Environment

Working from home allows me to maintain flexibility while delivering high-quality IT solutions. I am always open to new inquiries and challenges across various IT domains, so if you have a project in mind or need assistance, feel free to reach out.

My Values

I believe in the importance of responsibility and clear communication in all my professional interactions. These values guide my work and help me build lasting relationships with my clients.

Thank you for visiting my site, and I look forward to the opportunity to work together!

SMART